Peak Interactive
Wellness
Frequently Asked Questions
See below for our frequently asked questions. If your question is not answered, reach out to us. We are happy to help! We want the process of getting mental health medication to be as clear and as easy for you as possible.
How do I get an appointment?
First, you can email or submit an inquiry through this website (this is best) or call to request an appointment. Appointments are currently only being held via Doxy.Me, a secure tele health web-based service.
Once we have your appointment scheduled, you will get a confirmation email with a link for the appointment as well as an email from IntakeQ with some intake forms and consents to fill out. You will need to sign and return these prior to your appointment.
What do I need for a telehealth appointment?
You can access the link on your phone, tablet, or computer. Just make sure your microphone and camera are turned on. You might have to allow Doxy.Me access to both.
In order for the appointment to go smoothly, you will need a strong internet connection and you will need to be in a private area of your home.
Telehealth is a way to increase access to providers while supporting clients and their families in making decisions about health care.
Visits are treated with the same attention to privacy and confidentiality as any other medical appointment. Anything you say to your provider is secure.
How do I know if telehealth is right for me?
Telepsychiatry is a great option for working professionals, those who live in remote areas, or busy families. With the covid-19 pandemic, telehealth is a way to access care while keeping yourself and your provider safe.
Peak Interactive is considered out-of-network for some insurance plans. We can provide receipts for your appointments which you can submit to your insurance company for direct reimbursement depending on your out-of-network benefits. We currently can take Anthem BCBS, Aetna, United, Oscar, Cigna, and Oxford Health.
We also take CO Medicaid and Kaiser Medicaid. We do not accept CHP+, Rocky Mountain Health Plans Prime, or Denver Health Medicaid.
What are the limitations to telehealth?
Due to covid-19, telehealth regulations for prescribing medications have changed. We are able to provide prescriptions for all non-controlled substances and controlled substances without first meeting in person. Controlled substances include benzodiazepines (Xanax, Ativan, Klonopin) and stimulants (Adderall, Ritalin, Vyvanse). It is also important to note that the provider may disagree with your current prescription and will not refill if it is not appropriate to do so.